Please review the information below to determine which type of exchange will work best for you. Exchanges can only be processed by emailing firstname.lastname@example.org. We will provide further instructions on how to best process your exchange.
TO MAKE AN EXCHANGE FOR THE SAME ITEM IN A DIFFERENT SIZE OR COLOR
If you are making an exchange for the same item in a different size or color, you will not be charged for reshipment of the item to you. You will, however, be responsible for the cost of returning the original item to be exchanged back to House of Sōhn.
TO MAKE AN EXCHANGE FOR A DIFFERENT ITEM
If you are making an exchange for a different item, an additional shipping fee will be applied to your new order.
If the cost of your new item is less than that of the item you originally ordered, your original method of payment will be credited the price difference, minus the applicable new shipping fee.
If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee.
Merchandise purchased on houseofsohn.com—with the exception of final sale items—may be returned by mail to our mailing address below. All merchandise must be unwashed, unworn, and in its original condition in order to be accepted as a return.
Please use the following return reason codes when filling out the front of your return packing list.
01 - Too Large
02 - Too Small
03 - Defective
04 - Not as Expected
05 - Ordered Multiple Sizes/Colors
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
A refund will then be credited back to your original method of payment, and will post approximately two days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Returns for merchandise purchased more than 60 days from the time of the original order date that are not accompanied by a packing list cannot be accepted.
Please mail your return to the following address and use a trackable and insured shipping method. House of Sōhn is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
HOUSE OF SōHN
ATTN: RETURNS DEPARTMENT
410 GATEWAY PLAZA
POWAI, MUMBAI 40076
ORDER #: ________